PowerPollen® is an agriculture technology provider offering an opportunity to accelerate the adoption of our technology and increase productivity for our customers. The Commercial Operations Leader will be part of a team that is enabling a new industry, “Pollination on Demand”.
The Commercial Operations Leader is accountable for developing pollination service providers and transitioning technology from PowerPollen to commercial customers and pollination service providers. This transition capability is critical in PowerPollen expansion to larger field operations in multiple locations and geographies with key seed production customers.
Accountabilities & Responsibilities
Leads the technology transfer from PowerPollen to customers and pollination service providers. Collaborates with internal leaders in engineering, biology, operations, and business development to verify customers and pollination service providers can safely and effectively operate PowerPollen processes and equipment independently using approved operating procedures and PowerPollen proprietary formulations and software.
Also serves as the lead for internal commercial services operations that support customer field demonstrations and rescue opportunities for customer fields with pollination issues. This work may be performed by PowerPollen employees or contracted pollination service providers under the direction of the Commercial Operations Leader.
Related to customers:
- Build and maintain customer relationship by managing customer expectations and nurturing long lasting
- Promote effective outcomes that meet or exceed customer expectations and ensure customer issues are satisfactorily resolved.
- Coordinate technology transfer to customers:
- Capture customer input and act to appropriately address customer needs.
- Manage relationships with key customer employees
- Manage relationships with internal team members to support the customer.
- Develop templates, methods, guidelines, and policies to facilitate efficient and accurate technology transfer.
Related to pollination service providers:
- Must be able to build and maintain a network of independent pollination service providers in multiple locations and geographies to support customer and company pollination needs, manage expectations and nurture long lasting
- Identify parties capable of providing pollinationservices for PowerPollen®
- Guide development of those parties’ equipment and skill capabilities.
- Facilitate information exchange systems that enable knowledge sharing, process effectiveness and continuous improvement.
- Coordinate internal and external resources to deliver cost effectivepollinationservices to the customer:
- Handle pollinationservice contracts and direct support services.
- Manage relationships with pollinationservice providers.
- Manage relationships with internal team members to support the service business.
- Develop templates, methods, guidelines, and policies to facilitate efficient and accurate field service delivery.
Related to internal company operations:
- Interacts with the leadership team to understand research and operation objectives.
- Works in close collaboration with the Business Development leader to assess and coordinate value opportunities for PowerPollen®. Recommends improvements to procedures, contracts, and agreements.
- Presents to company leadership on key areas of accountability, providing insight, lessons learned, enhancements, issues and resolution proposals. Provides input to strategic decisions affecting the functional area of responsibility.
- Prepares department budget and recommends areas of savings. Partners in efforts to reduce operational cost; particularly those associated with pollinationservice efforts.
- Evaluates manufacturing or procurement challenges and constraints and implements solutions to overcome.
- Develops and deploys effective logistical solutions ensuring:
- Sufficient equipment is available to service the customer and equipment is in good operating condition.
- Candidate fields are identified and equipment is in place in a timely manner.
- Equipment is moved efficiently between fields.
- Plans operational needs before, during and after prime season.
- Organizes and oversees the schedules and work of assigned staff.
- Measures and reports on productivity by analyzing performance data, financial data, and activity reports.
- Recommends improvements to procedures.
- Defines capacity, resources, logistics, and supply chain planning.
Experience & Qualifications:
- Experience in managing complex logistic challenges and developing and optimizing resource utilization.
- Interested in translating and utilizing past and current capabilities into a new industry role.
- Willing to create a new process and participate in the testing and execution of that process to fully understand its effectiveness and ramifications/advantages/disadvantages.
- Resourceful: able to build and maintain a network allowing for continued advancement and scaling of company capabilities.
- Proven ability to oversee and manage multiple teams of moderate complexity (6-10) including employees and contracted labor.
- Capable of resolving escalated issues arising from operations that require coordination with other departments.
- Desire to be a part of a start-up environment in high-tech agriculture.
- Flexible, jack of all trades, willing to step in when/where needed and go appropriately outside the boundaries of job description.
- Transitions concepts into implementable actions.
- Experience with contract compliance.
- Experienced in leading teams, managing external relationships and garnering internal collaboration support. Highly oriented to customer service including understanding how toassist customers in understanding potential, what they need balanced against what they believe they want.
- Prefer experience in agriculture and field operations. Corn seed/grain is preferred but willing to trade off this knowledge and experience for strong experience in creating new industries and/or technology transfer.
- Bachelor’s degree plus 10 or more years ofmanagerial and relevant experience.
- Positive and driven, with a problem-solving attitude and a highly organized, proven team player.
- Demonstrated capability to quickly establish and nurture relationships with key stakeholders including ability to influence, negotiate, and reach mutually beneficial outcomes.
- Capable and interested in working in a fast-paced, team-oriented environment that includes field, office, warehouse, and lab conditions throughout the year.
- Flexible: willing to grow with the job to take advantage of opportunities as they emerge.
- Capable of seeing a barrier or issue as a challenge and opportunity in the delivery of excellent results.
- Willing to travel (estimated 30-40%, with periods of extended travel e.g. 2 – 3 weeks at a site), possibly on short-notice. Travel will include both domestic U.S. and international.
PowerPollen® will not sponsor H1-B visa for this position.
This position requires work in varying conditions including field, office, warehouse, and laboratory spaces throughout the year including in crop fields when weather conditions are extremely hot/humid and insects are present. Safe operation of motor vehicles on and off road of various types including field equipment and towing may be expected.
The position involves physical activity including lifting objects up to 50 pounds, walking on uneven terrain, ability to tolerate heat and humidity conditions typical of agricultural outdoor field conditions in summer, with extended hours that will vary with crop development in different locales.
PowerPollen® is an equal opportunity employer.